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Return Policy

We hope you enjoy your shopping experience with ivrose. Your satisfaction is always our first priority. Please feel free to contact us at support@ivrose.com if you need assistance. We will reply to you within 24 hours.

Our Return Policy is as follows:

  • You may return all products within 30 days of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.

  • For the returned item(s), we will arrange a replacement or issue a refund after we have received your package and inspected it.

  • Please note the following items cannot be returned or exchanged: Swimsuit, lingerie,bodysuits, swimwear, jewelry, and accessories.

  • To initiate an exchange or a refund in the Ivrose app, visit your Order History page. Simply click on "Contact Support" next to the appropriate item and our customer service will help process your request. Customer service can also be reached at support@ivrose.com

  • Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 days with credit card for your refund to appear.

  • Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.

  • Ivrose cannot refund or be responsible for any fees not paid to us, which includes customs taxes or VAT and any return shipping costs you may incur in the refund process.

  • You have to pay for the return shipping fee, unless a mistake is made by Ivrose.

  • Please contact support@ivrose.com for return shipping address